Call Call Call Call …. Call

May 8, 2009

A little more on my little green check mark adventure.  8 days before I received the little green check mark I spoke to the great people at Apple regarding the missing little green check mark.

Learning from my previous mistake of being content with the first person I spoke to and their solutions. I asked to speak to a Superior (Supervisor), which is what had helped get all my info fixed in the first place.

What I learned from this phone call was gold.

The more you call, the faster stuff gets done. Unlike most places where “Escalations” moves you up a ladder of people that can do something for you i.e. phone support => tech support => engineers. In Apple Land “Escalations” adds a +1 urgent to your problem. How do I know this, well the supervisor told me that is how it worked. He also said that if you call and just say “I want you to put my problem in Escalations”. Support won’t know what you mean. So explain your problem then put the word “Escalations” in what you want them to do.

So in short call often. Apple Dev Support is like your busy uncle that won’t remember your birthday unless you call him the day before to remind him you exist.

One more thing the dev support team is not alll that big. Remember names people give you. Get there last names. If you start refering to the poeple you last spoke to, the new person will actually go up and ask them whats going on.

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